Store Policies

Mexico By Hand is fully committed to providing the highest quality handcrafted pieces at affordable prices. We buy directly from Mexican artisans who set the price for their work, and we carefully manage the packing and shipping of the items to our headquarters in California. Please contact us with any concerns over your order and we will remedy it promptly.
 

ORDER PROCESSING
We work hard to ship orders as quickly as possible. 
You will receive an order confirmation email at the conclusion of your order process, as well as an email with a tracking number once your order has shipped. 

SHIPPING
The cost of shipping continues to rise, something that is beyond our control and which requires us to occasionally have to raise our prices. However we are always trying to save our customers money. And because Mexico By Hand also cares about the environment, we often re-use boxes and packing material. That means that sometimes we send customers boxes that come from other companies, e.g. Amazon. We do our best to pack all items carefully to ensure they arrive safely. We ship with UPS or USPS and insure our packages. Accidents do happen unfortunately, and if your order arrives broken or defective, please notify us immediately and we will file a claim with the shipper. 

CANCELLATIONS
If for any reason you need to cancel an order, this must be done within 24 hours after the order was placed. All orders are typically processed and shipped within 48-72 hours.
To cancel your order, please send a reply from your confirmation e-mail to mexicobyhand@gmail.com 

REFUNDS
We’re happy to offer a refund or an exchange for any items that are not completely satisfactory. Please contact us within 7 days of receiving your purchase. Return shipping costs (including insurance) are the responsibility of the customer.
Once your return is received and inspected, we will notify you by email that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.